Key Responsibilities

• Answer and direct incoming phone calls in a professional manner.
• Welcome visitors and provide a positive first impression of Switch Connect.
• Manage office supplies, stationery, and general office administration.
• Assist with ordering customer hardware and tracking deliveries.
• Maintain and update asset registers and inventory records.
• Enter and maintain customer information in internal systems.
• Assist with invoice preparation and monthly billing activities.
• Perform accurate data entry and document management tasks.
• Prepare and maintain project and customer documentation.
• Follow up suppliers on orders, deliveries, and backorders.
• Assist with onboarding paperwork for new customers and projects.
• Support service delivery, project management, sales, and operations teams with administrative tasks.
• Coordinate schedules, meetings, and general office activities as required.
• Undertake other administrative duties to support the wider business.

Essential Skills

• Strong verbal and written communication skills.
• Excellent organisational skills and attention to detail.
• Friendly and professional phone manner.
• Ability to manage multiple tasks and priorities.
• Intermediate Microsoft Office skills, including Outlook, Word, and Excel.
• Willingness to learn new systems, technologies, and business processes.
• Positive attitude and strong work ethic.
• Ability to work both independently and as part of a team.

Desirable Experience

• Previous administration, receptionist, customer service, or office support experience.
• Exposure to Microsoft 365 or business systems.
• Experience with invoicing, purchasing, or asset management processes.
• Experience working in a technology, telecommunications, or professional services environment.

Why Join Switch Connect?

• Work with a growing Australian technology company.
• Be part of a supportive, collaborative team environment.
• Gain exposure to leading technologies including Microsoft 365, Teams, and cloud solutions.
• Learn from experienced professionals across service delivery, projects, sales, and managed services.
• Develop your career with opportunities for training and professional growth.
• Join a company that values people, customer service, teamwork, and continuous improvement.

Who You Are

• A team player who enjoys helping others.
• Reliable, organised, and dependable.
• Customer-focused with a strong attention to detail.
• Curious, adaptable, and eager to learn.
• Someone who takes pride in delivering quality work and supporting those around them.

If you're looking to build a long-term career in administration within a growing technology company, we'd love to hear from you. Apply today and become part of the Switch Connect team where technology is truly made human.