In the AI era, compliance recording has shifted from tick-box exercise to something that’s both more useful, and more complex.

Regulators in financial services, legal, healthcare, and government are tightening expectations. AI is making recorded conversations searchable in ways that up until recently, were not previously possible. And the operating environment - Microsoft Teams, hybrid working, and mobile-first communications - is evolving faster than most compliance frameworks were built for. For business leaders in regulated industries, the question is no longer whether to transform and modernise, it’s how to do it without slowing the business down.

In this session, Switch Connect and ASC Technologies will share how leading organisations are meeting their recording obligations across Microsoft Teams, Operator Connect, and Direct Routing - with the audit trail, security, and AI-ready data foundations that businesses now need in place. We'll cover what's changed, what's coming, and the practical steps to take if your current solution is introducing risk.

If your compliance approach hasn't been reviewed in the last two years, this is an hour you need to invest. You'll come away with a clear view of:

• What today's regulators expect from compliance recording across modern communications
• How AI is changing what's possible (and required) from recorded data
• How Teams, Operator Connect, and Direct Routing fit into a compliant communications stack